Overview

Our returns and refunds policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or an exchange.

To be eligible for a return, your product must be unused and in the same condition as when you received it. It must also be in its original packaging.

Non-returnable additional items:

• Gift cards
• Products of which a certain quantity has been consumed

We require a receipt or proof of purchase to process your refund.

Refunds

Once your return has been received and processed, we will send you an email to confirm that we have received your returned item. We will also let you know whether your return has been approved or rejected.

Subject to approval, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 15 days.

Late or incomplete repayments

If you haven’t received a refund yet, please check your bank account again first.

Next, contact your credit card company; it may take a little while for your refund to be processed officially.

Next, contact your bank. There is usually a processing period before the refund is issued.

If you have done all of the above and still haven’t received your refund, please [email protected] Please contact us via the link below.

Discounted products

Only full-price items can be returned. Discounted items cannot be returned.

Changes

We only exchange products if they are faulty or damaged. If you need to exchange an item for the same product, please send us an email at {email address} and post your item to the following address: Orhanlı Mahallesi Temesealtı Küme Evleri No:15/1 (Orhanlı Caddesi), 35460 Seferihisar, Turkey.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift voucher will be posted to you.

If the product was not marked as a gift at the time of purchase, or if the person giving the gift had the order sent to themselves with the intention of giving it to you later, we will issue a refund to the person giving the gift and they will be notified of your refund.

Returns Transport

To return your product, you must post it to the following address: Orhanlı Mahallesi, Temesealtı Küme Evleri, No. 15/1 (Orhanlı Caddesi), 35460 Seferihisar, Turkey.

You will be responsible for paying your own postage costs when returning your item. Postage costs are non-refundable. If you receive a refund, the return postage cost will be deducted from your refund.

Depending on where you live, the time it takes for your replacement item to reach you may vary.

If you are returning more expensive items, you may wish to consider using a trackable delivery service or taking out delivery insurance. We cannot guarantee that we will receive the item you are returning.

Do you need any help?

For any enquiries regarding returns and refunds [email protected] Please contact us via the link below.